常见问题解答

这是关于 Natuzzi Editions 客户最常见问题的快速指南。如有其他问题或疑虑,请与我们联系,或访问最近的专卖店。

Natuzzi Editions 不会从工厂或者互联网直接将产品销售给消费者。请通过 Natuzzi Editions 专卖店或在 Natuzzi Editions 授权经销商处购买我们的产品。如需查找 Natuzzi Editions专卖店或距您最近的经销商,请至“专卖店”查看店铺地址。

皮革是一种可以适应环境的材质。根据房间温度和人体体温的变化,它会保持一个让您体感舒适的温度。

不会,在正常的使用状况下,皮革不会开裂或剥落。可能开裂或剥落的部分,只是皮革上的彩色饰面。但这种情况通常可以修复,就像墙上刷的涂料一样。但需要注意的是,这种饰面修复工作并不容易,可能会在表面上留下疤痕。

如伤疤、虫咬、皱纹、条纹等印记都是皮革的天然特点。如果您购买的皮革是 Natuzzi Protecta保护皮革系列,因为经过特殊的处理和表层加工,这种皮革的印记会比较少。但 Natuzzi Natural自然皮革系列的产品则会可看到较多的虫咬、疤痕、纹路和色差。即使是同一张皮料也会存在色差的情况。Natuzzi Protecta保护皮革更统一的颜色是饰面加工的结果。这些都是原生皮的独特痕迹,而不是皮料质量问题。它们其实是纯天然、高品质的象征。

不会。我们的皮革来自肉牛养殖业的副产品。皮革最大的消费者是制鞋工业,全球只有 10% 的原皮用于家具业。

如果您担心以上问题,可以在选购适合有宠物家庭使用的皮革面料。大部分情况下,我们推荐 Natuzzi Protecta保护皮革系列的产品,因为它比较容易修复。而且这个系列的皮革所采用的上色工艺,也使修补更能不着痕迹。

其中一个决定性的因素是我们用原生皮的来源区分皮革等级。来自全球的皮革会根据其显示的自然印记数量分类。印记越少的皮革越稀有,通常就比较昂贵,制作家具外包时需要的加工也更少。来自南半球的皮革产量丰富,但有较多的天然印记,所以不及北半球的皮革使用得多。Protecta 系列的大多数皮革的原材料都来自南半球。总体而言,较高等级的皮革都来自北半球。但我们的 Natural 系列也使用了不少来自南半球的皮革。天然皮革出于其本身的性质,会有较多的天然印记和色差。这不是皮料质量问题

产品最终定价的主要因素来自于皮革的特性。皮革的等级越高,最终产品的价格也就越高。当然,最终的售价还受许多其他因素的影响,比如尺寸、风格、沙发脚的类型和车线等。Natuzzi 致力于为您为您打造360度无死角的产品
。如果您决定在家中摆放我们的沙发或组合沙发,您会发现我们对整个沙发的细节都面面俱到。

Natural自然皮革=未经修饰的皮革=较多的天然印记和痕迹。

Protecta 保护皮革=经过加工的皮革=较少的皮革天然印记和规整的外观

我们提供多种不同的皮革选择,每一种还具备多样的色彩。皮革厚薄不一,其表面或压花或光滑,有些还添加其他色彩获得更特别的效果。我们的颜色种类不断增加,现已有 150 多种不同的皮革颜色。您可以依据自己的品味和生活方式自由选择。

分皮:所有皮革都必须经过分层,因为原皮非常厚,不方便进行加工或直接用于制造过程。原皮将通过一个特制的机器被分为两层。底下的一层皮就是众所周知的二层皮。经过打磨的二层皮可压出一致的花纹,用于沙发的背面或侧边,为您稍微节省些成本。二层皮也是 100% 真皮,加工的方法也与头层皮相同。

头层皮:经上述分离机被分割出来的第一层皮就是头层皮。头层皮通常用于摩擦频率较高的地方,因为头层皮的纤维比二层皮更为紧实。
天然皮是使用天然原皮的头层皮。未经过任何特殊工艺处理。

颗粒磨面:将头层皮进行打磨以减少一些肉眼可见的皮革印记。砂纸打磨是各种磨面方法中最常见的一种,可以完全去除皮革印记,然后再轧上连续的花纹。另一种处理方法是将皮革轻度抛光后,去除皮革表面的皱褶。

压花粒面:从之前的方法中我们了解到,可以将特定的粒面花纹压入皮革。既可以是细小的仿天然粒面花纹,也可以处理成鳄鱼皮的效果。

皮革的等级:决定皮革级别的主要因素是原皮的产地。皮革的等级决定其价格。

上光革:经过上蜡或上油的苯胺染色皮。这样处理会使皮革的色泽看上去更为光亮。

所有 Natuzzi Editions 靠垫均使用高弹力海绵,符合集团的质量标准,并且不含氟利昂氟氯化碳污染物。
海绵的密度各异,我们使用超过 10 种不同密度的海绵。顾客可以定制不同的舒适度、设计风格与支撑力度。

织物填料:多层恒温纤维包裹在坐垫核心外,以提升饱满度和舒适感。

弹力带:专利工业弹力带,用于沙发纤维板的正面和背面,以提供弹力。这是一种 100% 回弹的材料,通常用于汽车和航空业,取代了传统的金属弹簧。

使用这种材料的好处是:整个框架弹力均衡、不会发出声响、不会锈蚀、不会产生弹簧顶起坐垫的现象。

不同的款式使用不同的框架。我们使用组合设计框架,采用杉木或榉木等实木,结合胶合板、刨花板以及纤维外包板等木材。有些框架还包含金属或外露的雕刻框架。弹力系统所采用的弹力织物非常牢固,具有完全回弹性。这就意味着我们的框架和弹力织物比弹簧结构更经久耐用。我们的设计也充分受益于这种构造,因为它能轻松适应所有风格的家具,无论是传统的铆钉固定框架,还是现代的开放底座款式。

我们的专卖店里可以买到专业的皮革清洁剂
。您也可以使用中性肥皂液加水,用干燥柔软的白布清洁皮革制品。我们不建议使用其他溶剂或者化学试剂擦拭沙发。只须简单地为沙发清除灰尘,在污渍出现时进行局部清晰,就能长保沙发亮丽如新。皮革是一种天然材料,常年使用后外观会与原来有所改变。更多信息:

-皮革套面
-PROTECTA保护皮革系列
- Natural自然皮革系列

常年使用后,皮革不可避免都有一定程度的褪色。阳光直射会加速皮革的褪色。比起 Natural自然皮革,Protecta 保护皮革更不易褪色。

皮革是一种有弹性的材质,它的外观会根据某一特定位置的使用频率而有所改变。就像新鞋子买来要穿一阵子才能合脚一样的道理。这种松弛不是质量问题,而是皮革的天然特征。

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Privacy Policy

 

Privacy and the protection of personal data are very important to Natuzzi S.p.A. and the other companies belonging to the Natuzzi Group. The aim of this Privacy Policy is – therefore – to inform you about the ways in which we process your data for marketing purposes and in order to help us manage your participation in the Natuzzi Community.

 

What kind of personal data will we use?

Personal and contact information

We may use the personal and contact information provided to us when you enter into a purchase contract for Natuzzi products, request a quote or information about our products, register with the Natuzzi Community or sign up for our newsletters (hereinafter known collectively as “Data”).

 

In order to be able to request information and/or complete the process of registering with the Natuzzi Community, all the data indicated with an asterisk in the respective forms must be provided.

 

Additional data

With your consent, we may also use Data relating to you gathered according to different means than the ones just described.

 

More specifically, we may gather the following types of data:

 

Why will we use your data and what legal basis we will adhere to?

If you grant your consent, we will use your data for each of the following purposes, including through the use of electronic means:

a)       in order to send you – using the contact information provided by you – newsletters, information on products and services provided by our company, offers and promotions, and to conduct market research. For example, we might send you emails or instant messages (e.g. via SMS and WhatsApp), send you promotional material to your postal address or contact you on the phone via an operator.

b)       in order to examine your preferences, the ways in which you interact with us and your purchasing behaviour. More specifically, in order to better understand your tastes and interests as regards our products and correspondence, we may examine – including using automated systems – the information you provide to us in order forms and quote requests, purchases made by you at Natuzzi stores in the last ten years, your interest in the correspondence and newsletters we send you, your visits to our websites, the way you use our apps and your interest in our social media channels (e.g. Facebook). For more information on the Data we may obtain as a result of you browsing our internet websites and/or using our apps, please consult the relevant privacy documents. Finally, we may supplement your profile with information of a statistical natural that we lawfully obtain from other sources: this could be in relation to where you live (e.g. demographic information, geo-referencing data etc.) or the electronic devices you use to interact with us.

In any case, this kind of profiling activity shall not have any legal consequences on you, nor will it have a significant effect on you personally.

 

Moreover, in the event that you have filled in a form for the request for information, we will use your Data:

c)       to provide you with the information requested;

 

And, in the event you have filled in the Natuzzi Community registration form, we will use your Data for the following purpose, including through the use of electronic means:

 

d)       to manage your participation in the Natuzzi Community. Your Data will be used to provide you with discounts and other advantages which may be made available to you. More generally, it will be used to satisfy all related contractual and administrative requirements.

 

Registration with the Natuzzi Community is optional and neither registration nor the information request is in any way dependent on you granting your consent for the data processing purposes set out at (a) and (b).

 

Who is the data controller?

The data controller is Natuzzi S.p.A., whose contact details are shown below.

 

How long will we store your Data for?

We will only store your Data for the period of time necessary to pursue the various data processing purposes.

 

As regards the Natuzzi Community, your Data will not be stored for processing for longer than the time necessary to manage your participation in the Natuzzi Community. In the event that you decide to leave the Natuzzi Community, your Data will be deleted within 30 days.

 

For the purposes set out at (a) and (b), your personal and contact information will be stored for processing until such time as you revoke your consent, while information relating to your purchases will be stored for processing for no longer than 10 years from the date of collection. Information relating to your interactions with us will be stored for no longer than 12 months from the date of collection.

 

Who will we communicate your Data to?

For administrative purposes, we may communicate your Data to our service suppliers (e.g. IT services). If you are registered with the Natuzzi Community, we may communicate your Data to companies – including foreign companies – who manage the stores participating in the Natuzzi Community initiative, as well as to third parties where we are legally obliged to do so.

 

A full list of such companies will be made available if you send a written request to the contact details shown below.

 

How will the transfer of your Data to non-EU countries be regulated?

Your data may be transferred outside of the European Union, including to countries where the level of personal data protection may be lower than that guaranteed by European regulations.

In any case, your Data will be adequately protected during such data transfers, particularly as regards the standard contractual clauses introduced by European Commission Decision 2010/87/CE http://194.242.234.211/documents/10160/10704/1767001.

 

What rights do you have?

You have the right to request access to the Data, to request the amendment or cancelation of the Data, to request that data procession by limited, to object to our using your Data and to request that a copy of your Data be sent to you.

 

Rights of the interested party

Right of access

You have the right to obtain confirmation as to whether your personal data is being processed or not. If it is, you have the right to access your personal data and receive the information contained in this Privacy Policy.

 

Right of amendment

You have the right to obtain – without undue delay – the amendment of any incorrect personal data regarding you.

 

Right of cancellation

The have the right to obtain – without undue delay – the cancellation of personal data regarding you for any of the following reasons:

a) the personal data is no longer necessary as per the purposes for which they were collected or processed;

b) you have revoked your consent to data processing and there are no other legal grounds for data processing;

c) you have opposed data procession and there is no other legitimate motive to proceed to data processing;

d) your personal data has been processed unlawfully;

e) your personal data must be deleted to complete with a legal obligation.

 

Right to limit data processing

You have the right to obtain the limitation of data processing in the following scenarios:

a) if you inform us that your personal data is incorrect, we will limit data processing for the period needed for the data controller to check your personal data;

b) if data processing is illegal and you oppose the deletion of your personal data and instead request that its use is limited;

c) even though the data controller no longer needs your personal data for data processing purposes, your personal data may still be needed to check, exercise or defend a right in a legal setting;

d) if you have opposed data processing and are awaiting verification that we have legitimate reasons for this.

 

Right of opposition

You have the right to oppose – at any time – the processing of your personal data for direct marketing purposes, including any profiling activities linked to marketing.

 

Right to data portability

You have the right to obtain a copy of the personal data we have regarding you in a well-structured, intuitive format that can be viewed on an automatic device. You also have the right to pass this data to another data controller without the consent of the data controller that supplied you with it, in the event that:

a) data processing is based on consent or a contract; and

b) data processing is carried out using automated means.

You have the right to obtain the direct transfer of your personal data to another data controller, provided this is technically possible and only by request.

 

How can you change your preferences or revoke consent?

You can – at any time – check, modify or revoke your consent for the data processing purposes as set out in (a) and (b). You may also declare that you no longer wish to receive commercial information via email and/or instant messaging services. You can decide to leave the Natuzzi Community at any time. In order to do so, simply contact Natuzzi S.p.A. or the Data Protection Manager at the address privacy@natuzzi.com.

 

How do you contact the data controller and Data Protection Officer to exercise your rights?

You can exercise your rights by writing to the data controller and/or Data Protection Officer at the following addresses:

 

Data controller:

Natuzzi S.p.A.
Via Iazzitiello, 47
70029 Santeramo in Colle (BA)
Italy
Email: natuzzi@legalmail.it

 

Natuzzi S.p.A. Data Protection Officer:
Protection Trade Srl
Via Giorgio Morandi, 22
04020 Itri (LT)

 

How do you contact the relevant authorities to make a complaint?

Any complaints can be sent to the relevant authorities at the following address:

 

Garante per la Protezione dei Dati Personali [Personal Data Protection Authority]

Piazza di Monte Citorio n. 121
00186 Rome
Italy
Fax: (+39) 06.69677.3785
Tel: (+39) 06.696771
Email: garante@gpdp.it
Certified email address: protocollo@pec.gpdp.it

 

How will we keep you informed of any changes to this Privacy Policy?

This Privacy Policy is subject to change in the event that any changes are made to the way we process your Data or any other information contained herein. Your rights will not be affected by any changes. In the event that changes are made that may limit the protection of your personal data or infringe upon your rights as set out in the current version, we will use the contact details provided by you to inform you of this before your Data is processed according to the new policy. Your right to leave the Natuzzi Community and modify your consent and preferences will be guaranteed.

In any case, we invite you to consult the up-to-date Privacy Policy on the website from time to time.

 

Last updated: 14/05/2018

I consent to Natuzzi S.p.A. contacting me through the following channels:

- email

- instant messages (for example, SMS and WhatsApp)

- postal address

- call with operator  

for sending newsletters, to inform me about the products and services provided by the company, offers and promotions, as well as to conduct market surveys, using the methods described in point (a) of the Privacy Policy.

I consent to Natuzzi S.p.A. examining my preferences, the methods by which I interact with the company and my purchasing behaviour, by the methods described in letter (b) of the Privacy Policy.